Explain Seldesk Refund policy?

Published on: 21st March 2024

Customer Satisfaction Policy

At Seldesk, our goal is to develop high-quality software that enhances your business. We value your choice among the many options available, and we thank you for choosing us. In the event that our software does not meet your expectations, we have established this policy to outline our course of action.

Your Subscriptions

If you find yourself dissatisfied at any point during your first month of using our service, please reach out to us. We will make every effort to address your concerns, offer alternative solutions, or provide a timeline for resolving the issue to your satisfaction.

If you remain unsatisfied, we are happy to provide a FULL REFUND for your purchase and downgrade your account to the demo limited days plan for that service. However, should you opt for an ANNUAL subscription, we offer a considerable discount compared to our already-affordable monthly rates. If, within the initial 20 (twenty) days of using our service, you find yourself dissatisfied, please reach out to us. We are committed to resolving any issues by offering solutions, workarounds, or providing a clear timeline for resolution. Should your concerns persist, we are happy to provide a FULL REFUND for your purchase and switch your account to the demo limited days account.

We strive for your satisfaction throughout the entirety of your contract, extending beyond the initial 10(ten) days for monthly subscriptions and 20(twenty) days for annual subscriptions. Should there be any instance where we remove, disrupt, or discontinue functionality that was present at the time of your service signup, we encourage you to promptly inform us. In the event that we are unable to rectify the issue within the agreed-upon timelines or offer a satisfactory workaround for discontinued functionality, we will provide you with a pro-rated refund for the remaining duration of your contract.

Auto-Renewal: To enhance your convenience, both your monthly and yearly subscriptions will automatically renew unless you choose to cancel the service. Prior to each auto-renewal, we will send you an email detailing the upcoming charge to your credit card. Additionally, following each renewal, you will receive an email receipt outlining the deducted amount, the next renewal date, and the subsequent renewal amount.

We understand that customers may occasionally forget to cancel an account they no longer wish to use until after they've been charged. That's why we allow you to cancel your subscription up to 3(three) business days after your renewal date for monthly subscriptions, or ten days after your renewal date for annual subscriptions, and still be eligible for a full refund. However, any refund requests, including pro-rated refunds, will not be entertained after these specified periods.

For questions, please e-mail refund@seldesk.com / support@seldesk.com

‘’Refunds will be done only through the Original Mode of Payment. Please allow for up to 45days for the refund transfer to be completed.”

Exception to our Refund Policy: Under no circumstances will refunds, whether full or pro-rated, be granted if your account is terminated, suspended, or blocked by Seldesk due to activities that violate our Terms of Service. Such activities include, but are not limited to fraud, phishing, impersonation,child abuse, illegal, banned by law and any breaches of applicable laws.